Contact Us
Contact Us
Please help us scale our organization and provide you with a better service experience. Century now has a specific contact by department to meet all of your service needs.
Click the department links below to see a list of items you can resolve by contacting each department. Department email boxes are managed by a group of team members at Century.
Century will respond and attempt to resolve every inquiry as quickly as possible with a maximum response time of within 24 hours.
For URGENT matters only that cannot wait for a next day response/resolution, please contact your Acrisure Protection Group MVP who will escalate your issue to the Century escalation contact.
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Claims
Email: claimsreview@centuryservicecorp.com
OR
Call: 888-338-0389
• Press 1 for Century Products
• Then press 1 for Claim or 2 for Claim Payment Information
Monday-Friday: 6:30am to 6:00pm (MST)
Saturday: 8:00am to 1:00pm (MST)
Sunday: Closed
• Claim approval/denial/disputes
• Vendor, supplier, inspection disputes
• YDE claim
• Claim release requests (reinsured only)
• Claim coverage inquires
Claim Payments
• Claim payment invoice disputes
• Short payment explanations
• Invoice processing
• Payment status updates
• Payment method updates/changes
Support Services
Email: support@centuryservicecorp.com
OR
Call: 888-338-0389
• Press 1 for Century Products
• Then press 3 for Support Services
Monday-Friday: 7:30am to 6:00pm (MST)
Saturday and Sunday: Closed
• Contract Inquiries
• Coverage eligibility
• Rate issues
• VIN issues
• Coverage Upgrades and exceptions
• Contract transfers
• Contract cancellations
• Dealer Billing and contract fund application
• PCRS user setups, access change requests and portal training
• YDE and user setups
• Customer information updates
Account Management
All setup documents must be submitted through AcrisurePG for submission at setups@AcrisurePG.com who will coordinate with Century.
All other requests or if you are unsure where to go for support can be sent to:
apg@centuryservicecorp.com
• Sample rate requests
• New business opportunity discussions
• Producer out of business/change in ownership notices
• Payee changes
• Program offering/questions
• Report requests
• Cession statement
Must be approved by Bill Wilson
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Finance/Reinsurance
accounting@centuryservicecorp.com
• Inquiry or request about reinsurance company
• New formation questions
• Commission Inquiries
• 1099 non-managed client copies
Must be approved by Bill Wilson
• Reserve release calculations
• DOWC relationships
• RIC relationships
• Trust relationships
• Tax returns
• Form 8886 requests/questions
• Dealer tax/CPA issues
• Tax questions
Administration
centuryadmin@centuryservicecorp.com
- Menu/DMS Integrations
- Statement questions
- Payments
- Setup issues/questions
- Dealer packs/markups
Forms
- Printing or mapping issue/wrong form installed
Compliance
compliance@centuryservicecorp.com
• Marketing/third-party agreements
• VSC licensing and Individual licensing
• VPP licensing
• DMS provider requests/issues
• DOI, BBB or AG complaints (must CC Jill Zack)
• Customer/Dealer complaints
• State filing request and/or updates
• Lender filing request and/or updates
• Legislation questions (must CC Bill Wilson)
Marketing and Branding
marketing@centuryservicecorp.com
• Marketing material requests (brochures, forms and more)
• Printed material requests
• Branding/logo requests
• Contract printing requests/issues
• Custom dealer materials (must be approved by Jill Zack)
Underwriting
underwriting@centuryservicecorp.com
- Dealer loss reviews (must CC Bill Wilson)
- Labor rate changes
- Trends/concerns
- Forecasts
- Rate impacts/reserve changes
- Competitive analysis
- Vehicle eligibility
- Misc. loss control (must CC Bill Wilson)
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Our Location
Address:
6565 Americas Pkwy, Suite 1000
Albuquerque, NM 87110